Gone are the days that air travel is gushed over as glamorous. I know that. But just because it’s not viewed through rose-colored glasses doesn’t mean that flying has to land at the other end of the experience spectrum.
I know that no matter what part of the company I work in, I’m part of something bigger than what I do as an individual; all Atlantic Southeast people play a critical role in connecting you to the people and places that matter most in your life. And we’re not only empowered to make a difference in the customer experience at our point of contact, but we have a strong customer commitment strategy that helps guide our operational decisions when things don’t quite go as planned.
At Atlantic Southeast, our Customer Service Plan calls for crews to communicate clearly and often with passengers during extended delays that can happen for any number of reasons, including weather and air traffic control issues. We align our customer commitments with those of our mainline partners, Delta and United; and we are committed to making sure our customers are safe and informed, not just because of new regulations, but because it’s the right thing to do. You can read about our extended tarmac delay commitment here.
Wow…Atlantic Southeast Airlines has come a long way!
I was their first male flight attendant in 1982, and actually still have my original brown and beige 3 piece polyester uniforms! I was able to mix and match them. I started with Atlantic Southeast in reservations in 1982 on Central Avenue after being furloughed with United in reservations in Atlanta. I flew from 1982 until 1984 where I became the Inflight Manager. I changed the uniform color to blue and retired the flight attendant “half wing” and designed one similar to Delta’s since we were a Delta Connection.
I did that for four years and became Inflight Training Supervisor until leaving in 1990 for Northwest Airlines now Delta, where I am still a flight attendant but most recently teaching in the Atlanta Training Center a variety of programs…eg..Recurrent Training. Atlantic Southeast holds a special place in my heart. We flew the DHC-7 and Shorts 260 and Brasilia. I remember we had to weigh and send one of everything we were going to use in the galley of the Brasilia so the could design and manufacture the galley for the aircraft. It was exciting to visit the Embraer Plant in Ft. Lauderdale. I wish you great success in your re-branding and many more years ahead. So much history and so many great people. Kudos to each of you!!
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