Vice President - Inflight Services
About 19 years ago, Brandee might have been your flight attendant on one of ExpressJet Airlines’ flights, providing the same superior customer service she stands behind today as the vice president of Inflight Services.
In her role, Brandee is responsible for all operations, training and contract oversight for the Inflight division. When she accepted the position in August 2008, one of her top priorities was to refresh Inflight’s focus on the highest customer service standards, by way of more hands-on, interactive training. Since then, Customer Satisfaction scores, measured in Delta Air Lines’ quarterly Customer Satisfaction survey, have seen steady improvement, and scores for United Airlines’ United Promoter customer survey have also been very strong.
After her two-and-a-half years as a flight attendant, Brandee held roles as flight attendant supervisor, manager of Inflight Operations, director of Inflight Operations and director of Labor Contract Administration.
Brandee resides in Newnan, Ga., with her husband and two children.