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July 15, 2008

 

Dear JetSetter,

 

As you may have heard, ExpressJet will be flying as a commercial airline on our ExpressJet branded routes only through September 1, 2008.

Due to fuel prices and other market conditions, it's a difficult time for commercial airlines and we've had to make some tough decisions. Naturally, that will affect your JetSet membership and the points you’ve earned.

This is your official notice that the JetSet Program will be discontinued on September 2, 2008.  You will continue to earn points through September 1, 2008 for all qualified travel on ExpressJet.  All Travel Awards and JetSet Points that you’ve earned will be valid for use through September 1, 2008, but will hold no cash value and will not be valid for travel on ExpressJet or other airlines as of September 2, 2008.

If you have any questions about your JetSet Membership, we’ll be here to help. You can reach us at the JetSet Desk: 1-866-958-XJTR or email us at jetset@expressjet.com. We’ve also posted FAQs about the program termination on expressjet.com.

We've really enjoyed serving our customers and getting to know many of you as JetSet members and friends. On behalf of everyone here at the airline, thanks for flying ExpressJet. We will miss serving you.

 

Sincerely,

 

  

 

Jim Ream

President & CEO

 

Important JetSet Contact Information:
Account Status Inquiries (Point totals, Travel Awards, etc): jetset@expressjet.com
Personal Profile Updates: jetset@expressjet.com
Travel Award Flight Reservations: 866.958.XJTR (9587)

JetSet Suggestions/Feedback: jetset@expressjet.com