JetSet Frequent Flyer Program
Frequently Asked Questions*

UPDATED 7-15-08

For complete terms and conditions, please review the JetSet Program Rules. For more general consumer FAQs concerning ExpressJet Branded operations ceasing operations please click here.

 

PROGRAM TERMINATION

Q: Will I continue to earn Points every time I fly on ExpressJet?

A: Yes. Points will be awarded through September 1, 2008 for all flights on ExpressJet Airlines.

 

Q: Can I still use my JetSet Travel Awards?

A: Yes. You may use your Travel awards on any ExpressJet flight subject to seat restrictions and availability until service ends September 1. After this date, all Travel Awards cannot be redeemed on any other airline and hold no cash value and cannot be redeemed for cash.

 

Q: Can I still redeem my JetSet Points for reward trips?

A: Yes, JetSet Points can still be redeemed for Travel Awards.

 

Q: Can I redeem the Travel Awards I have earned for cash compensation?

A: No. Travel Awards do not have any cash value and cannot be redeemed for cash.

 

Q: Can I redeem the JetSet Points I have earned for cash compensation?

A: No. JetSet Points do not have any cash value and cannot be redeemed for cash.

 

Q: Will I continue to earn JetSet Points from Avis and Budget Rental Car Companies?

A: Yes. Members can earn 5 Points for qualifying rental with either company.

 

Q: If I have a confirmed reservation using a travel award before September 2, 2008 how can I be sure ExpressJet Airlines will still offer my flight?

A: ExpressJet Airlines wanted to give its customers advance notice about its plans to cease providing branded commercial service. We know our customers typically like to plan in advance, so we will continue flying during the busy, summer travel period and cease operations before travel picks up again for the holidays. To check a flight’s status, go to expressjet.com – Flight Status.

 

Q: If I have a confirmed reservation using a travel award prior to September 2, 2008 will I be contacted if my flight is cancelled?

A: ExpressJet does not intend to make any additional schedule changes beyond those announced for August 23 and September 2. All flight schedules through September 2 are available on expressjet.com. To check a particular flight’s status that may be delayed, go to expressjet.com – Flight Status.

 

Q: What happens to unused Travel Awards in my account?

A: You may use your Travel Awards on any ExpressJet flight subject to seat restrictions and availability until service ends September 1. After this date, all Travel Awards cannot be redeemed on any other airline and hold no cash value and cannot be redeemed for cash.

 

Q: What happens to unused Points in my account?

A: All unused Points become null and void after September 1, 2008. Points have no cash value and cannot be redeemed for cash.

 

Q: Will Continental Express or Delta Express honor my JetSet Awards?

A. No. JetSet is a separate program offered by ExpressJet Airlines’ branded operations. JetSet ceased operations when the ExpressJet Branded operations ended.

 

Q: Can I combine my existing Points with another JetSet member?

A: No. Membership in the JetSet Program is for individual travelers only. Individuals may not pool or combine credits with other Members. Corporations and other entities may not be enrolled as Members.

 

Q: Can I give my Travel Award to another person?

A: Yes. Travel Awards are transferable to another person and are valid for travel subject to seat restrictions and availability service ends September 1. 

 

Q: How do I give away my Travel Award to another person?

A: To transfer a Travel Award to another person, simply provide the Travel Award certificate numbers to the person using the travel certificate. They will need the certificate numbers to make a flight reservation.

 

Q: Can I deposit my Travel Award in another JetSet member’s account?

A: No. Since Travel Awards are transferable, there is no need to transfer the Award to another person’s account. Simply provide the Travel Award certificate numbers to person using the travel certificate. They will need the certificate numbers to make a flight reservation.

 

Q: How do I make a Travel Award reservation?

A: The JetSet Desk at 866-958-XJTR (9587) handles all Award travel reservations. Please have the Award certificate numbers ready – they are required for all Award reservations. It is in your best interest to make Award reservations as early as possible since Awards are subject to seat restrictions and availability may be limited.

 

Q: How do I change my Award reservation?

A: To change an Award reservation, call the JetSet Desk at 866-958-XJTR (9587). Changes to Award reservations cannot be done online or at the airport.

 

Q: How can I find information about my current point balance?

A: You can check your current point balance by logging in to you JetSet account online at expressjet.com and clicking on Account Summary. In addition, you may call the JetSet Desk at 866-958-XJTR (9587)

 

Q: What Awards can I redeem my JetSet Points for?

A: You can redeem your JetSet Points for three different types of Travel Awards on ExpressJet Airlines.

 

Points	Award
Roundtrip Award 160 Points	Two (2) one-way travel certificates good for one (1) round trip ticket or two (2) one-way trips on flights on any day of the week that are operated and marketed for sale solely by ExpressJet at the time the transportation is provided. Restrictions may apply.
FlexTravel Roundtrip Award 120 Points	Two (2) one-way travel certificates good for one (1) round trip ticket for travel ONLY on Tuesday, Wednesday, or Saturday. Both flight segments must be flown on Tuesday, Wednesday, or Saturday to qualify for this Award. Award travel may only be used on flights operated and marketed for sale solely by ExpressJet at the time the transportation is provided. Restrictions may apply.
One-way Award 80 Points	One (1) one-way travel certificate good for one (1) one-way trip on flights on any day of the week operated and marketed for sale solely by ExpressJet at the time the transportation is provided. This award may be combined with other one-way Travel Award Certificates for round trip travel. Restrictions may apply.

 

Q: Can I still enroll in the JetSet Program?

A. No. Enrollment was closed to new members on July 15, 2008.   Enrollments will not be accepted from expressjet.com, travel agents, or other paper applications.

RECEIVING JETSET POINTS

Q: How many points do I receive every time I fly on ExpressJet?

A: Each one-way trip earns you 10 points (roundtrip = 20 points). Accumulate 160 points and you will receive a roundtrip ticket anywhere that ExpressJet flies.

 

Q: Do JetSet Points expire?

A: Yes.  JetSet Points expire 24 months from the day the Points are earned.

 

Q: Can I earn JetSet Points on Continental or Delta flights operated by ExpressJet?

A: No. You can only earn JetSet points on flights both marketed and operated by ExpressJet Airlines. If you are flying on Continental Express or Delta Connection, you may be eligible to receive miles under their respective frequent flier programs, but not the JetSet Program.

 

Q: When are JetSet Points posted to my account?

A: JetSet Points are considered earned after you have completed your flight. They will be posted to your account within 48 hours of the completed flight.

 

Q: What if I forget to provide my JetSet number at the time of my ExpressJet Airlines reservation or travel?

A: If you do not enter your JetSet number prior to arriving at the airport, the ExpressJet Customer Service Agent will accept your JetSet number at the time of check-in, in any form (i.e. written on paper, memorized, etc.) If you are unable to provide your JetSet number before your flight, we do allow for retroactive flight credits for flights taken within 6 months of the credit request date. Flights taken over 6 months ago are ineligible for credit. In order to facilitate this request, please email or call the JetSet desk at jetset@expressjet.com or 1-866-958-XJTR (9587) with your confirmation number and travel details verification purposes.  A copy of your boarding pass may be required.

 

Q. What if I can't remember my JetSet number?

A. Just email or call the JetSet Desk at jetset@expressjet.com or 1-866-958-XJTR (9587).

 

Q: What if my membership card was lost or stolen? Do I need a membership card?

A: If you know your account number, simply provide it when making a reservation to receive credit. If you do not know it, you may call or email the JetSet Desk at jetset@expressjet.com or 1-866-958-XJTR (9587). For your security, the Agent will ask you to provide information within the account which can be verified. The Agent will then be able to provide you with your account number so that you may enter it when making a reservation in the future.

 

Q: If I buy a ticket for another customer, can I receive JetSet Points for that flight?

A: No. The JetSet Program was designed to reward our flyers for the actual flights they take, regardless of who purchased the tickets. Therefore, JetSet Points are only awarded to the Customer who actually travels.

 

Q: Can I combine my points with another JetSet Member?

A: No. Membership in the JetSet Program is for individual travelers only. Individuals must enroll separately and may not pool or combine credits with other Members. Corporations and other entities may not be enrolled as Members.

JETSET PROGRAM PARTNERS

Q: Does the JetSet Program have partners where I can earn additional JetSet Points?

A: Yes.  Currently the JetSet Program has a partnership with Avis and Budget Rental Car Companies.  Members can earn 5 points per qualifying rental with either company. 

Q: Are there ever any bonus point promotions with Avis and Budget?

A: Yes!  Promotion information can be found at ExpressJet.com under the Book-a-Car button and under the JetSet button

 

Q: How long does it take for my JetSet account to be credited with Partner activity? 

A: It can take between 4-6 weeks for JetSet Points to be credited to your account.

 

Q: Who do I contact if I have questions or issues surrounding my car rental or receiving JetSet credit for a car rental?

A: You must contact either Avis or Budget for further information surrounding you car rental or to make sure that your JetSet number is attached to you car rental reservation.  Avis Customer Relations can be reached at 1-800-675-1487.  Budget Customer Relations can be reached at 1-800-621-2844.

JETSET ACCOUNT STATEMENTS

Q: How can I find information about my JetSet account?

A: Your monthly account statements are available online at expressjet.com. If you have current account activity, a monthly account statement will be emailed (to the account email address you provided at sign-up) or mailed to you via USPS. You can also check your account status by emailing or calling the JetSet Desk at jetset@expressjet.com or 1-866-958-XJTR (9587).

 

Q: Can I check my current JetSet account status online?

A: Once logged into your JetSet account at expressjet.com, you can check historical account statements, historical flight activity and current flight reservations.  Beginning in June, you will be able to view current account activity online. 

 

Q: How do I login to my JetSet account online?

A: You will need your JetSet number to login at expressjet.com initially.  Your JetSet number serves as your initial password.  Remember that it is case sensitive! You can change your password at any time after you have logged in. 

MISSING JETSET POINTS

Q: What should I do if JetSet Points are missing from my account summary?

A: If JetSet Points are missing from your Account Summary, you can email or call the JetSet Desk at jetset@expressjet.com or 1-866-958-XJTR (9587). You will need to provide a confirmation number and may be asked to submit a photocopy of your actual ticket receipt or your boarding pass for review. ExpressJet flight documentation submitted for travel older than 6 months from the credit request date will not be accepted.  If JetSet Points earned through Partner activity are missing from your account summary, please contact the Partner directly to verify that your JetSet number was attached to your reservation.  Remember that it can take up to 6 weeks for JetSet Points earned through Partner activity to be credited to your account. 

JETSET AWARDS

Q: What Awards can I redeem my JetSet Points for?

A: We have added an expanded Travel Award Selection for our Members. Initially there will be three different Travel Awards to choose from.  A standard roundtrip on ExpressJet will require 160 points.  A one-way trip on ExpressJet will require 80 points.  A FlexTravel Award will require 120 points, but is valid for roundtrip travel on Tuesdays, Wednesdays, and Saturdays only.

 

Points	Award
Roundtrip Award 160 Points	Two (2) one-way travel certificates good for one (1) round trip ticket or two (2) one-way trips on flights on any day of the week that are operated and marketed for sale solely by ExpressJet at the time the transportation is provided. Restrictions may apply.
FlexTravel Roundtrip Award 120 Points	Two (2) one-way travel certificates good for one (1) round trip ticket for travel ONLY on Tuesday, Wednesday, or Saturday. Both flight segments must be flown on Tuesday, Wednesday, or Saturday to qualify for this Award. Award travel may only be used on flights operated and marketed for sale solely by ExpressJet at the time the transportation is provided. Restrictions may apply.
One-way Award 80 Points	One (1) one-way travel certificate good for one (1) one-way trip on flights on any day of the week operated and marketed for sale solely by ExpressJet at the time the transportation is provided. This award may be combined with other one-way Travel Award Certificates for round trip travel. Restrictions may apply.

 

Q: Before you sent Travel Awards to me automatically when I had enough JetSet Points in my account.  Has this changed?

A: Prior to June 1, Travel Awards were automatically issued to Members after they had flown 8 roundtrips (or 16 one-way segments).  After June 1, our new Redemption on Demand service allows JetSet ters to choose when they want to redeem their JetSet Points for Awards online at expressjet.com.

 

Q: How do I redeem my JetSet Points for a Travel Award?

A: The easiest way to redeem JetSet Points is to login to your JetSet account at expressjet.com and choose a Travel Award.   You can also call the JetSet Desk at 1-866-958-XJTR (9587) for assistance.

 

Q: What if I redeem my JetSet Points for a FlexTravel Award, but then decide that I would prefer to travel on a Monday, Thursday, Friday or Sunday instead?

A: FlexTravel Awards are only valid for travel on Tuesdays, Wednesdays, and Saturdays.  If your travel plans change, and you need to travel on another day of week you must call the JetSet Desk at 1-866-958-XJTR (9587).  If seats are available we will be able to change your reservation.  However, we will deduct 40 additional JetSet Points from your account to convert your reduced rate FlexTravel Award into a Standard Travel Award if you wish to travel on any other days except Tuesday, Wednesday and Saturday.

 

Q:  What if I do not have 40 additional JetSet Points in my account to convert my FlexTravel Award into a Standard Travel Award?

A: FlexTravel Awards are only valid on Tuesdays, Wednesdays, and Saturdays.  If you wish to travel on your award on any other day, it must be converted into a Standard Travel Award which requires 40 JetSet Points.   If you do not have the additional 40 JetSet Points in your account, you have the following options: (1) Travel as planned on a Tuesday, Wednesday, or Saturday or, (2) save your Travel Award certificates for another use and purchase a roundtrip or one-way fare on expressjet.com or through your preferred travel provider. 

 

Q: How do I make a reservation using my JetSet Travel Award certificates?

A: You can make an Award reservation by calling the JetSet Desk at 1-866-958-XJTR (9587). Please advise our agent that you will be using your Travel Award Certificate.  You will need to provide the Travel Award Certificate numbers on the Award to make a reservation.  In addition, you may be asked for your account number as well as several verification questions designed to protect your account and Awards.

 

Q: Can I make flight reservations online for Award travel?

A: No, all Award Travel reservations and changes must be made by calling the JetSet Desk at 1-866-958-XJTR (9587).

 

Q: Am I responsible for the payment of any fees when I make my reservation using a Travel Award?

A: All Awards are subject to the government-imposed September 11th Security Fee of up to $10 per roundtrip, which must be paid by credit card at the time of reservation.

 

Q: Are there any blackout dates when I cannot use my JetSet Award?

A: There are no blackout dates. However, JetSet Awards are subject to seat restrictions, and seats will not be available for Award travel on all flights on all days. It may be particularly difficult to secure a seat around holidays such as Thanksgiving, Christmas, New Year's, and President's Day, some weekends during Spring Break, Memorial Day, July 4th, and Labor Day to popular destinations.

 

Q: How will I be notified after I redeem points for a Travel Award?

A: An email will be sent to your email account on record and the award certificates will appear in your account summary within 24 hours.  Once the Award is deposited in your account, it is available for use.

 

Q: Can I make a reservation online using my Travel Award?

A: Currently online reservations using a Travel Award are not available. We are working on making this feature available to give you more options when making a Travel Award reservation. Stay tuned to www.expressjet.com for updates.

 

Q: How do I give away my Award to another person?

A: The JetSet Member who received the Award will need to make the reservation for the person traveling. Simply get the destination, travel dates, and flight times from the person who will be using your Award and call the JetSet Desk at 1-866-958-XJTR (9587) to book the Award travel.

 

Q: Can I deposit my Award in another person's account?

A: No, but because Awards are fully transferable (meaning you can give your travel benefits to family members and friends), you can make a reservation for another person using one of your Awards.

 

Q: Do I need to make an Award reservation before I arrive at the airport to travel?

A: Yes. All Award reservations must be made through the JetSet Desk at 1-866-958-XJTR (9587) to ensure seat availability.

 

Q: If I am traveling on an Award, do I need to bring anything to the airport on the day of travel?

A: No. Because reservations are handled electronically and required prior to arriving at the airport on the day of travel, you just need to bring yourself, your luggage and government issued photo-identification to check-in. As always, it is also a good idea to bring your confirmation number and award codes for reference.

 

Q: If I make my reservation using an Award and have to cancel my flight, how long will it take to get the Award re-deposited in my account?

A: If you cancel your Award reservation before the flight, the Award will be immediately re-deposited in your account for immediate use. If you do not cancel the Award reservation before flight departure, the Award and all associated fees will be forfeited.

 

Q: If I transfer my Award and the traveler misses the flight, what happens?

A: It is the traveler’s responsibility to cancel or change the Award reservation before departure. If the reservation is not canceled before departure, the Award and all associated fees will be forfeited.

 

Q: How do I change my Award reservation?

A: All changes must be made by calling the JetSet Desk at 1-866-958-XJTR (9587).

 

 

2008 PROGRAM CHANGES

Point Split

Q:  When did the Point Split go into effect?

A:  The Point Split occurred on April 24, 2008.  Previously, members earned 1 point per one-way segment flown.  After the Point Split, Members now earn 10 points per one-way segment flown.

 

Q: What happened to the Points that I earned before the Point Split? 

A:   The JetSet Program automatically converted your Points to reflect the new point scale.  Each point in your account was multiplied by 10.  For example, if you had 12 points in your JetSet Account before the Point Split, you will now have 120 points.

 

Q: How many flights do I now need to earn a standard roundtrip travel Award?

A. Nothing has changed!  It still only takes 8 roundtrips (16 one-way segments) to earn a roundtrip Travel Award.  The only difference is in the accounting 160 points (10 per flight) versus the old system of 16 points (one per flight).

 

Q: Why did you change the point system?

A: We changed the point system to accommodate the addition of new partners in the JetSet Program in 2008.

 

Redemption on Demand

Q: When did Redemption on Demand service begin?

A: The new service will begin on June 1, 2008.  All Awards earned (accumulation of 160 points) prior to June 1 will be automatically issued to your JetSet account.  After June 1, you will decide when and what to redeem your JetSet points for.

 

Q: Can you explain the new Redemption on Demand Service?

A: Before June 1, Travel Awards were automatically issued to Members after they had flown 8 roundtrips (or 16 one-way segments).  After June 1, Redemption on Demand will allow customers to choose when they want to redeem their JetSet Points for Awards.

 

Q: What Awards can I redeem my JetSet Points for?

A: We have added an expanded Travel Award Selection for our Members. Initially there will be three different Travel Awards to choose from.  A standard roundtrip on ExpressJet will require 160 points.  A one-way trip on ExpressJet will require 80 points.  A FlexTravel Award will require 120 points, but is valid for roundtrip travel on Tuesdays, Wednesdays, and Saturdays only.

 

Q: How do I redeem my JetSet Points for a Travel Award?

A: The easiest way to redeem JetSet Points is to login to your JetSet account at expressjet.com and choose a Travel Award.   You can also call the JetSet Desk at 1-866-958-XJTR (9587) for assistance.

 

Q: What if I redeem my JetSet Points for a FlexTravel Award, but then decide that I would prefer to travel on a Monday, Thursday, Friday or Sunday instead?

A: FlexTravel Awards are only valid for travel on Tuesdays, Wednesdays, and Saturdays.  If your travel plans change, and you need to travel on another day of week you must call the JetSet Desk at 1-866-958-XJTR (9587).  If seats are available we will be able to change your reservation.  However, we will deduct 40 additional JetSet Points from your account to convert your reduced rate FlexTravel Award into a Standard Travel Award if you wish to travel on any other days except Tuesday, Wednesday and Saturday.

 

Q:  What if I do not have 40 additional JetSet Points in my account to convert my FlexTravel Award into a Standard Travel Award?

A: FlexTravel Awards are only valid on Tuesdays, Wednesdays, and Saturdays.  If you wish to travel on your award on any other day, it must be converted into a Standard Travel Award which requires 40 JetSet Points.   If you do not have the additional 40 JetSet Points in your account, you have the following options: (1) Travel as planned on a Tuesday, Wednesday, or Saturday or, (2) save your Travel Award certificates for another use and purchase a roundtrip or one-way fare on expressjet.com or through your preferred travel provider. 

 

*THESE ANSWERS TO FREQUENTLY ASKED QUESTIONS ARE DESIGNED TO ASSIST OUR CUSTOMERS. HOWEVER, IN THE EVENT THAT THERE IS ANY CONFLICT BETWEEN THESE ANSWERS AND THE OFFICIAL JETSET PROGRAM RULES (RULES), THE RULES SHALL APPLY.