Frequent Seller/Non-Stop Rewards Program
Frequently Asked Questions*

UPDATED July 8, 2008

1    Q:  Will I continue to earn Frequent Seller/Non-Stop Rewards Points every time I have a customer fly on ExpressJet between now and September 1, 2008?

       A:   Yes. Points will be awarded through September 1, 2008 for all flights on ExpressJet Airlines.

2    Q: Can I still use my Frequent Seller/Non-Stop Rewards Travel Awards?

       A: Yes. You may use your Travel awards on any ExpressJet flight subject to seat restrictions and availability until service ends September 1.  After this date, all Travel Awards cannot be redeemed on any other airline and hold no cash value and cannot be redeemed for cash.

3    Q:   Can I still redeem my Frequent Seller/Non-Stop Rewards points for reward trips?

       A:   Yes, Non-stop Rewards points can still be redeemed for Travel Awards.

4    Q: Can I redeem the Frequent Seller/Non-Stop Rewards Travel Awards I have earned for cash compensation?

       A:   No. Travel Awards do not have any cash value and cannot be redeemed for cash.

5    Q: Can I redeem the Frequent Seller/Non-Stop Rewards Points I have earned for cash compensation?

       A:   No. Points do not have any cash value and cannot be redeemed for cash.

6    Q: If I have a confirmed reservation using a Frequent Seller/Non-Stop Rewards travel award before September 2, 2008 how can I be sure ExpressJet Airlines will still offer my flight?

       A:   ExpressJet Airlines wanted to give its customers advance notice about its plans to cease providing branded commercial service. We know our customers typically like to plan in advance, so we will continue flying during the busy, summer travel period and cease operations before travel picks up again for the holidays. To check a flight’s status, go to expressjet.com – Flight Status.

7    Q: If I have a confirmed reservation using a Frequent Seller/Non-Stop Rewards travel award prior to September 2, 2008 will I be contacted if my flight is cancelled?

       A:   ExpressJet does not intend to make any additional schedule changes beyond those announced for August 23 and September 2. All flight schedules through September 1 are available on expressjet.com. To check a particular flight’s status that may be delayed, go to expressjet.com – Flight Status.

8    Q:   What happens to unused Frequent Seller/Non-Stop Rewards Travel Awards in my account?

       A:   You may use your Travel Awards on any ExpressJet flight subject to seat restrictions and availability until service ends September 1.  After this date, all Travel Awards cannot be redeemed on any other airline and hold no cash value and cannot be redeemed for cash.

9    Q:  What happens to unused Frequent Seller/Non-Stop Rewards Points in my account?

       A:   All unused Points become null and void after September 1, 2008. Points have no cash value and cannot be redeemed for cash.

10   Q:   Will Continental Express or Delta Express honor Frequent Seller/Non-Stop Rewards Awards?

        A.   No.  Frequent Seller/Non-Stop Rewards is a separate program offered by ExpressJet Airlines’ branded operations. Frequent Seller/Non-Stop Rewards ceased operations when the ExpressJet Branded operations ended.

11   Q: Can I combine my existing Frequent Seller/Non-Stop Rewards Points with another Frequent Seller/Non-Stop Rewards member?

        A:   No. Membership in the Frequent Seller/Non-Stop Rewards Program is for individual travelers only. Individuals may not pool or combine credits with other Members. Corporations and other entities may not be enrolled as Members.

12   Q: Can I give my Frequent Seller/Non-Stop Rewards Travel Award to another person?

        A:   Yes. Frequent Seller/Non-Stop Rewards Travel Awards are transferable to another person and are valid for travel subject to seat restrictions and availability until service ends September 1.  

13   Q: How do I give away my Frequent Seller/Non-Stop Rewards Travel Award to another person?

        A:   To transfer a Frequent Seller/Non-Stop Rewards Travel Award to another person, simply provide the Frequent Seller/Non-Stop Rewards Travel Award certificate numbers to the person using the travel certificate. They will need the certificate numbers to make a flight reservation.

14   Q:  Can I deposit my Frequent Seller/Non-Stop Rewards Travel Award in another Frequent Seller/Non-Stop Rewards member’s account?

        A:   No. Since Frequent Seller/Non-Stop Rewards Travel Awards are transferable, there is no need to transfer the Award to another person’s account. Simply provide the Frequent Seller/Non-Stop Rewards Travel Award certificate numbers to person using the travel certificate. They will need the certificate numbers to make a flight reservation.

15   Q:  How do I make a Frequent Seller/Non-Stop Rewards Travel Award reservation?

        A:   The Frequent Seller/Non-Stop Rewards Desk at 866-958-XJTR (9587) handles all Award travel reservations. Please have the Award certificate numbers ready – they are required for all Award reservations. It is in your best interest to make Award reservations as early as possible since Awards are subject to seat restrictions and availability may be limited.

16   Q: How do I change my Frequent Seller/Non-Stop Rewards Award reservation?

        A:   To change an Award reservation, call the Frequent Seller/Non-Stop Rewards Desk at 866-958-XJTR (9587). Changes to Award reservations cannot be done online or at the airport.

17   Q: How can I find information about my current point balance?

        A:   You can check your current point balance by emailing info@jetsetprogram.

18   Q: What Frequent Seller/Non-Stop Rewards Awards can I redeem my Frequent Seller/Non-Stop Rewards Points for?

        A:   You can redeem your Frequent Seller/Non-Stop Rewards Points for two different types of Travel Awards on ExpressJet Airlines.