We strive to get ExpressJet customers to their destinations on time.

While some types of delays are beyond our control—such as the weather—our pilots, ground crews, flight attendants and other staff take pride in our efforts at punctuality.

ExpressJet consistently scores well on its percent controllable completion factor, which measures on-time performance excluding weather cancellations and air traffic control. To help meet your schedule and expectations, we’ve taken measures including:

• Refining all business and operational processes with an eye toward speed
• Paying flight crews an “on time bonus” to ensure adherence to those processes
• Designating industry specialists to address on-time concerns before problems arise