We’re proud to accommodate persons with disabilities during their travels.
Wheelchair Availability
Every ExpressJet location has a wheelchair for you at the airport. If you get there and they’re all in use, tell someone, and we’ll get one to you ASAP. In major airports and whenever available, customers using wheelchairs will board via jetway. At airports without jetways, customers using wheelchairs shall be boarded by a mechanical lift or other suitable devices. Some of our flights use stair chairs.
Wheelchair Check-in
Regarding customers’ wheelchairs, any type of wheelchair can be checked in without charge. Please provide us with 48-hours notice, as well as an hour’s check-in time for transportation of an electric wheelchair. This is just so we can ensure that any chair components—batteries, etc.—are safe to fly.
Just check your chair in at the ticket counter and we’ll give you one to use until the flight.
Aircraft Accessibility
On the plane, ExpressJet aircraft do not have wheelchair-accessible lavatories or onboard wheelchairs. Flight attendants are happy to provide any assistance getting around to semi-ambulatory customers during the flight. Assistance does not include administering medical services, assistance inside the lavatory or actual feeding.
Our Embraer 145-series planes seat 50 and have moveable armrests in all rows except Bulkhead 1A, 3BC and the Exit row 12. Electric carts or wheelchairs that might not fit through the aircraft cargo bin door may have to be disassembled for the flight.
Please bring two copies of written instructions on assembly and disassembly of the equipment—for crews at arrival and departure destinations. Cargo bin doors are 39.4 inches wide.
Service Animals
Service animals, such as a seeing eye dog, are more than welcome on ExpressJet without charge. They should sit on the floor at your feet, and not block the aisles or other areas that must remain unobstructed; this is to keep the aisle clear and safe and is required by the FAA. Certain places outside of the continental United States may require a quarantine period.
Oxygen and Medicine
Oxygen and Medicine The Federal Aviation Administration (FAA) typically prohibits the use of personal oxygen units during flight. However, the FAA recently approved passenger use of their own portable oxygen concentrators (POC’s) while on board at no charge if specific guidelines are followed, including a statement from an authorized physician. Click here to view and print the physician’s statement form. Contact an ExpressJet agent before your flight for details.
Carry important medicine with you; never check it. Keep your doctor’s prescription with you if you inject medication. This will prevent delay when going through TSA security from security personnel.
Remember the 3-1-1 Rule: 3 ounce bottle or less; 1 quart-sized, clear, plastic, zip-top bag; 1 bag per customer placed in screening bin. One-quart bag per person limits the total liquid volume each traveler can bring. The 3 oz. container size is a security measure.
Prescription medications, baby formula and milk are allowed in quantities exceeding three ounces and are not required to be in the zip-top bag. But you must declare these items for inspection at the checkpoint.
For more details, read the applicable sections in our Contract of Carriage.