Tarmac Delay Plan

ExpressJet Airlines is committed to operating a reliable schedule. Safety considerations, weather, and air traffic control (ATC) issues, along with other factors, may occasionally cause lengthy tarmac delays. Consistent with Department of Transportation requirements, ExpressJet’s Tarmac Delay Contingency Plan covers all scheduled and public charter flights operated by ExpressJet Airlines in order to manage and minimize lengthy tarmac delays. This includes a three-hour domestic time limit and a four-hour limit for international flights. We will provide sufficient resources to implement our plan. In connection with our major airline partners, our plans have been coordinated with airport authorities, Transportation Security Administration, and U.S. Customs and Border Protection.

Our Operations Control Center (OCC) is responsible for the management of the plan and will monitor on-board cabin conditions and notify ExpressJet operational officials to change the course of action when necessary.

Should a lengthy tarmac delay occur, we will make every reasonable effort to ensure that the essential needs of our customers are met. Unless safety and security considerations preclude it, we will provide snacks and drinking water no later than two hours after leaving the gate (for departures) or after the aircraft touches down (for arrivals); an operable lavatory; and adequate medical attention, if needed.

We want to keep our customers informed during lengthy tarmac delays. We will update customers on the delayed flight every 30 minutes about the status of the tarmac delay, including the reason for the delay, if known. We will inform customers of the opportunity to egress as necessary, beginning 30 minutes after scheduled departure and every 30 minutes thereafter.