“Safety first” isn’t a buzz phrase at ExpressJet. It’s a culture we take seriously every day, every flight.
ExpressJet team members are supported through a strong corporate commitment to safety that includes ExpressJet’s safety mission to reduce operational risk and support safe operations. This is accomplished through two well-developed industry strategies:
ExpressJet puts our safety philosophy into action by implementing proven technology and programs that foster our strong safety culture. In many cases, ExpressJet’s safety programs are voluntary and go above and beyond industry standards.
Safety Management System (SMS)
ExpressJet was one of the first regional airlines to implement the Safety Management System (SMS) approach to safety. This industry best practice manages safety risks by identifying hazards and mitigating risks within a safety system defined by policies, risk assessment, assurance and promotion.
Aviation Safety Action Program (ASAP)
The Aviation Safety Action Program (ASAP) is a voluntary safety program that allows employees to communicate safety concerns and human errors identified during the performance of daily operations. Appropriate “safety action” is taken with every report following a review by a designated committee. Aggregate analyses are conducted to identify risk and potential trends. ExpressJet has independent ASAP programs for our pilots, flight attendants, dispatchers and mechanics.
Flight Operational Quality Assurance (FOQA)
Flight Operational Quality Assurance (FOQA) is a voluntary safety program that involves the routine downloading of Digital Flight Data Recorder (DFDR) data for de-identified aggregate analysis of routine line operations. The results of the analysis offer insight into potential safety risks, procedural compliance, aircraft health monitoring and operational efficiencies.
Line Operational Safety Audit (LOSA)
The Line Operational Safety Audit (LOSA) is a collaborative safety audit that places trained observers on flight deck jumpseats to collect safety-related data on environmental conditions, operational complexity and flight crew performance. The data are controlled, reviewed, analyzed and reported on by the LOSA Collaborative. This safety initiative has been recognized as an industry best practice for flight deck safety.
ExpressJet possesses the expertise and technology to conduct internal investigations as well as supporting regulatory requirements. Should an event occur requiring investigation to determine probable cause, and to mitigate the risk of a similar event, ExpressJet is prepared.
ExpressJet is an associate member of IATA, and has secured its place on the IATA Operational Safety Audit (IOSA) registry since September 2006. IOSA is considered the benchmark for global safety management in airlines. IOSA registration requires ExpressJet to participate in bi-annual audits conducted by industry experts trained to evaluate and assess the operational management and control systems of an airline.